The Business Case

What will ServiceAtWork do for my business?

• Improved Field Personnel productivity, asset uptime and safety compliance
• Improved Customer response time and service level agreement achievement
• Reduced back office administration and communications costs
• Improved key performance information and benchmarks on customer contracts, field personnel and job performance

Independent Research confirms the strong business case, showing that integrating and automating the field service function can produce the following dramatic performance improvements:

• 28% reduction in time to repair
• 27% service profitability improvement
• 23% improvement in service level agreement compliance
• 22% increase in daily work orders completed per technician
• 21% improvement in first call resolution rate

On this basis a payback of between 3 and 12 months is achievable. It is difficult, if not impossible to find competing projects that will generate a similar return, to enhance the value of your business

If you would like more information relating to the business benefits or are interested in talking with one of our business experts please contact us. >> find out more.