Operations

• Customers - More efficient and responsive to customer job and job information requests
• More efficient job allocation
• Operations visual window to fleet/technicians in the field
• Eliminate need for paper job sheet, time on phone to technician
• Monitor job and service personnel performance
• Maintain integrity of base customer and fleet records over entire system
• Respond to customer queries quickly

Field

• Simple tick and tap responses to logical workflow forms, with minimal data entry
• Information at technician fingertips
• Easy ID of equipment
• No need for paper
• More jobs completed - no job delays due to parts unavailability
• All transactions auto date and time stamped
• End to end transaction efficiency and responsibility
• Ensures OH&S compliance
• Quick warranty claims
• Quick resolution of customer and parts queries

Management

• Monitor job and service personnel performance, to benchmarks and KPI's, for improved performance
• Improve speed and quality of data into accounting/ERP system
• Maintain integrity of base customer and fleet records over entire system
• Improved customer service
• Efficiency gains