Frequently Asked Questions

What is the difference between SalesAtWork and MerchAtWork?

SalesAtWork is designed to manage a wide range of retail, industrial and general sales work. It includes complete merchandising management and contact management.

MerchAtWork is designed for managing merchandising operations for single principals or for service providers. It incorporates specific merchandising features such as distribution management, planograms and grading. We group these applications together under the umbrella of SalesAtWork, as they share common software modules.

My sales and merchandising people are great with customers, but we are always time pressed and as a result poor with process. What will change with SalesAtWork?

FieldAtWork have successfully deployed systems across a wide range of businesses and employee skills. In most cases, users are 'poor with process', because a paper process rarely enforces accountability. For instance, it is easy for a sales representative working on paper to stretch times, omit information and ignore directives. On the other hand, a SalesAtWork representative must account for time, indicate when they have read directives and completed tasks.

It comes back to managing what you can measure. SalesAtWork provides the means to manage by exception and to interact with issues as they occur, not days or weeks after the event. SalesAtWork empowers national and regional managers with the tools to actually manage sales and representation rather than continually "fighting field fires".

My Merchandisers currently have little or no computer skills, I'm concerned they might not be able to use mobile computing?

SalesAtWork has been successfully deployed systems across a wide range of businesses and employee skills. In most cases, users are keen to adopt technology which will make their job easier and management underestimate their willingness and capability to adapt to a new system.
Whilst some employees, can be initially technology shy, once trained they quickly adapt and are then usually become the most vocal system supporters of the new system. We believe if they can work a mobile phone and automatic teller machines (ATM's) then they can use SalesAtWork.

Can we integrate FieldAtWork with our existing computing systems?

FieldAtWork systems can be run as standalone or integrated to existing stock or financial systems. In most cases, we recommend clients 'keep it simple' and initially run either as standalone, or with minimal integration. This speeds up implementation and enables the client to learn by doing rather than theorizing about what if's.

I understand greater efficiency will improve our business, but how do I build a business case to management?

FieldAtWork have developed a range of calculation tools which compare current process workflows with 'new' structures, providing a payback period. In most cases, the payback period is 3-6 months with SalesAtWork.

We have to process turn in orders as well as direct sales, can we do this?

There is not much SalesAtWork can't do. Direct or channel sales can be processed electronically. A Sales Order confirmation can also be electronically sent to the customer.

We represent a range of brands and products and need to report on the activities against all these SKU's ?

SalesAtWork enables products and actions to be categorized against a brand, product group, business unit or company. In other words, the system keeps track of who did what, when they did it, who they did it for and why.
As part of SalesAtWork you get access to a range of secure and segmented data reports. Access to these reports can be provided to third party companies or business units so they only see information that is relevant to their products/sales.

How long will it take to get SalesAtWork up and running?

In most cases a system standalone can be up and running in a week or two. If integration components are required, this may take additional weeks. In other words, keep it simple and you'll be running before you can say "That was easy".